SaaS Cloud Information Center
Most of our customers utilize HDC FM (FM Access) in a SaaS model. The service provides convenient access to the latest software in the cloud.
This site contains essential information about our cloud service. However, please be aware that we are unable to disclose all details due to security restrictions.
If you have further questions, feel free to reach out to us directly.
Benefits of SaaS
SaaS solutions provide the shortest time to benefit, as the service is ready for immediate use. The configuration for storage systems, databases, application servers, SSL certificates, and all other components are thoroughly tested and verified for production use.
Our SLA agreement ensures availability and rapid initial response time for critical support requests. Under our current model, your SaaS service will operate on a dedicated application server not shared with other users.
Moreover, dedicated engineers monitor your service for potential issues and ensure its smooth operation.
Additional benefits include:
The software is maintained by the same company that develops it.
No need to maintain or rent your own data center, purchase hardware or hire staff for maintenance.
Access to the latest platform version without concerns about updates or data migration.
Environmentally friendly: Shared cloud solutions are more energy-efficient compared to on-premises solutions which consume greater volumes of energy.
Data Center
Rest assured that your data will be securely stored on our fault-tolerant, professional-grade servers. We guarantee high performance and resource availability.
Our servers are housed in highly secure premises with both electronic and physical protective measures. Our colocation center is equipped with fire and power outage protection.
Every component of our equipment is N+1 (or N2) redundant, including network, firewalls, switches, servers, storage systems, power supplies, and more.
For more information about our data center, check out our Data Center Information.
Data Backups
The server cluster offers excellent protection against data loss with its high availability and redundancy features.
In the event of a natural disaster or human error, your data is backed up daily to a remote location and stored on an encrypted storage device.
Learn more about our data backup procedures here: Data Backups
Disaster Recovery Procedures
Disaster recovery procedures are like a war plan, that you hope will never be used. But they must be in place and the involved personnel must undergo "emergency drills" to ensure they will actually work when there is a need.
Regardless of the original cause - fire, human error, software error, or hardware malfunction - they can all lead to potential data loss and disruption in service.
Disaster recovery procedures ensure that we can safely recover from any situation, restoring the service and customer data.
Read more about Disaster Recovery
Server, Network and Application Security
General overview of application and network security can be found in the following sections